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Customer complaints are down and morale has increased |
Customer service was the focal point of Stephen’s business. With new employees arriving as part of his growth strategy, he had to ensure that both ‘new’ and ‘old’ team members worked as one in supporting the business.
PeopleRealm designed a tailor made programme focussed on increasing communication, colleague respect and customer appreciation. As a result Stephen fed back one month later that ‘The team is now able to operate as a single unit with personal responsibility being adopted by everyone; customer complaints are down and morale has increased’. |
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